The failures in Facebook throughout this year 2019 have been more numerous than the sum of all the events in previous years. That is what the same Facebook creator, Marck Zuckerberg, affirms. This confession was announced at a company meeting in July.
The creator and director of Facebook are demanding that its employees work hard on the optimization of the platform to avoid future failures. The text sentences confessed by Mark Zuckerberg were unveiled precisely by audio that leaked from that meeting.
It was precisely the newspaper The Verge who took charge of publishing this audio, a few days ago. And behind the performance of the web platform, there are three applications at stake. Three applications that are accessed by about 2 billion people.
March 14, 2019: the date Facebook won’t forget
These applications offered by Mark Zuckerberg’s company are Facebook, Instagram, and Whatsapp. And it was on March 14 of this year, when the applications had the worst fall since its inception. A fall that went on for a period of 24 hours. In April and July, there were other falls.
This fall is added to what happened in November 2018. These are failures that have been presented with great constancy; so much so that Google Trends established an image that synthesizes the different falls that have faced social networks led by Mark Zuckerberg.
But what is behind these failures? Why does a company as important as Facebook face falls like these? The falls that Facebook faces, not only generate discomfort in the traditional user who is dedicated to sharing content with their friends but, above all, in companies that publish sponsored content.
Rumors of millionaire losses
If failures that last for a minute occur, that minute implies millionaire losses for the company. Behind the phenomenon of falls, there are technical problems related to privacy, security, data encryption, and reliable data storage. For these problems, the company has staff in charge of constantly working on errors.
The failures are repeated more frequently due to the same infrastructure that the Facebook team has. It is not easy to monitor the performance of the three applications of the company and how they serve more than 2 billion people.
The issue is that this number of people continues to increase. And the higher the number of people operating on the platform, the better Facebook digital infrastructure will have to be to maintain the service it offers. Mark Zuckerberg proposes that his employees have a more reluctant disposition to the problems that arise.
The main concern is the trust between users and the platform
Because, behind a timely response to the problems of failures, the better the trust that the platform and its different applications have against users is better. The falls represent a phenomenon that weakens the confidence that until now has been achieved in the world population.
It is the companies that are most reluctant to lose faith in this platform, due to the investment they are constantly making to generate dissemination of their products and services.
The company has been able to verify that after falls made in WhatsApp or Instagram Direct, there is a percentage of users who do not return to the platform and decide to use other applications.
Take the system to the limit to warn of errors
Mark Zuckerberg’s work team has engineers who constantly test Facebook infrastructure. For that, they decide to take the algorithm of the platform to exaggerated limits, in order to suspect possible failures.
On certain occasions, the storage limits of images, videos and attached material of the Messenger chat system were thoroughly analyzed. These tests allowed to recognize the way in which the load tests cooperate with the databases. These tests are carried out very frequently, to acquire a better technological optimization.
Zuckerberg has been quite concerned about the fate of the company. Despite this, one of its most important engineers, Santosh Janardhan, affirms that the work managed by the technical support area of Facebook works hard to avoid further falls.
It is inevitable that failures occur
Sometimes this team is responsible for “causing” problems, to see how the algorithm and Artificial Intelligence that governs the behavior of the social network responds. Janardhan appears calm in front of the panorama of the failures and assures is inevitable that these falls appear, while they find a reliable solution.
That is precisely what Narseo Vallina also says is a professor at Imdea Networks. As much as the optimization and investment that Facebook makes, current technologies tend to fall due to their level of traffic and software compatibility with devices.